User Agreement

Effective date: November 28, 2023

General

This User Agreement, the User Privacy Policy, the End User License Agreement, and all policies and programs posted on our site set out the terms on which Auxxit, Inc, db a Replay Interactive Technologies, (“Replay,”“we,” “our,” or “us”) offers you access to and use of our platform, applications, web sites, services, and tools (collectively “Services”).  All policies and programs, the User Privacy Policy,and the End User License Agreement are incorporated into this User Agreement.  By using the Services, you agree to comply with and be bound by this User Agreement.  If you don’t agree to this User Agreement, do not use the Services.  If you are accessing and using the Services on behalf of a company (such as your employer) or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to this User Agreement.  In that case, “you” and “your” will refer to that company or other legal entity.


Please be advised that this User Agreement contains provisions that govern how claims you and we have against each other are resolved.  The Section of this User Agreement entitled“Dispute Resolution for Consumers,” will, with limited exception, require you to submit claims you have against us to binding and final arbitration, unless you opt-out of arbitration within thirty (30) days of the date you first agree to this User Agreement by following the opt-out procedure specified in the“Dispute Resolution for Consumers” Section.  Unless you opt-out: (1) you will only be permitted to pursue claims against us on an individual basis, not as a plaintiff or class member in any class or representative action or proceeding,(2) you will only be permitted to seek relief (including monetary, injunctive,and declaratory relief) on an individual basis, and (3) you will be waiving your right to a trial by jury.


About Us

We are a technology services and platform provider.  Our Services use chat and other communication methods to connect people who use our platform(“Users”) with other Users who have common interests.  Some Users utilize our Services for the purpose of selling items online (“Sellers”) to other Users who want to purchase those items (“Buyers”) in virtual rooms (each a “Community”) managed by Users that moderate Users’ communications and commerce activity (“Moderators”).  Any User that creates a Community on our platform is a “Community Owner” and Community Owners can operate their own marketplaces using our Services and earn transaction fees on the buying or selling of items that takes place in their Community.  Sellers can sign up for the Services and offer their items for sale by listings items using the various selling tools offered within each Community. Buyers can sign up for the Services if they want to purchase or bid on such items in a Community.  Moderators are assigned by Community Owners and have tools that allow them to manage the selling features, including approving or removing item listings and creating commerce events such as community auctions and live markets.  Moderators also have tools to manage the membership of the Community and to take actions to protect the Community from potentially malicious User actions and posts.  We may sell items ourselves in some of the Communities in which case such transactions will also be subject to our Direct to Buyer Policies.  Unless an item is purchased directly from us, our responsibilities under this User Agreement are limited solely to facilitating the availability of our Services.


We may use third parties to process payments by Buyers and to payout funds to Sellers and Moderators.  To the extent we accept, hold, or transmit funds in connection with an item purchased on our platform in a Community, we do so as an agent of the applicable Seller.


Your access to the Services,your participation in any Community, your purchase or sale of any items through the Services, and your use of the Services to operate a marketplace are at your own risk and we disclaim all warranties, express or implied, and limit our liability in this User Agreement.


While we may help facilitate the resolution of disputes through various programs, we have no control over and do not guarantee the existence, quality, safety, or legality of items sold or purchased; the truth or accuracy of Users’ content or listings; the ability of Sellers to sell items; the ability of Buyers to pay for items; or that a Buyer or Seller will actually complete a transaction, return an item, or not interfere with the processes used to transfer funds between credit card companies, banks and/or e-wallet platform operators.


Use of Service

The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User submissions, and any other information in any format (all of the foregoing, the “Content”) are protected by copyright and/or other intellectual property laws.  You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won't use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else's (including Replay’s)rights.


You understand that Replay owns the Services. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create derivative works based on, or other wise exploit any of the Services.


The Services may allow you to copy or download certain Content, but that does not grant you the right to violate any terms of this User Agreement.


In connection with using or accessing the Services you will not:

  • create more than one User account per individual (i.e. you may not create multiple User accounts using the same or different email addresses);

  • post, list, or upload Content or items in inappropriate categories or areas on our sites;

  • breach or circumvent any laws, third-party rights or our systems, policies, or determinations of your account status;

  • use our Services if you are not able to form legally binding contracts (for example, if you are under 18 years old), or are temporarily or indefinitely suspended from using our sites, services, applications, or tools; 

  • fail to pay for items purchased by you, unless you have a valid reason as set out in a Replay policy, for example, Seller has materially changed the item's description after you bid or otherwise made an offer to purchase, a clear typographical error is made, or you cannot contact Seller (see our Buyer Policies);

  • fail to deliver items sold by you or to place such items with a carrier within the handling time timeline specified in your item listings, unless you have a valid reason as set out in a Replay policy, for example, Buyer fails to comply with the posted terms in your listing or you cannot contact Buyer;

  • manipulate the price of any item or interfere with any other User's listings;

  • post false, inaccurate, misleading, deceptive, defamatory, or libelous Content;

  • take any action that may undermine any feedback or ratings systems we have or may implement in the future;

  • transfer your Replay account (including feedback) and User ID to another party with out our consent;

  • distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;

  • use the Services to market or promote other websites applications, digital marketplaces, or other services or to divert Users to such other websites, applications, digital marketplaces, or other services unless it is done in the specific profile tools available to each User that enable the posting of the set types of links;

  • distribute viruses or any other technologies that may harm Replay or the interests or property of Users;

  • use any robot, spider, scraper, data mining tools, data gathering and extraction tools, or other automated or manual means to access our Services for any purpose, except with our prior express permission;

  • interfere with the working of our Services, or impose an unreasonable or disproportionately large load on our infrastructure; 

  • access, tamper with, or use non-public areas of the Services, our computer systems, or the technical delivery systems of our providers;

  • export or re-export any Replay application or tool, except in compliance with the export control laws of any relevant jurisdictions and in accordance with posted rules and restrictions;

  • infringe the copyright, trademark, patent, publicity, moral, database, and/or other intellectual property rights (collectively, “Intellectual Property Rights”) that belong to or are licensed to Replay.  Some, but not all, actions that may constitute infringement are reproducing, performing, displaying, distributing, copying, reverse engineering, decompiling, disassembling, or preparing derivative works from Content that belongs to Replay or someone else;

  • infringe any Intellectual Property Rights that belong to third parties affected by your use of the Services or post Content that does not belongs to you;

  • probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures;

  • access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions, if any, that are applicable) unless you have been specifically allowed to do so in a separate agreement with us;

  • forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information;

  • interfere with, or disrupt, (or attempt to do so), the access of any User, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services;

  • make any post, comment, or other public communication on our platform or on a third party social media or communications platform that names a Community or User as part of a disparaging statement;

  • avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by us or any of our providers or any other third party (including another User) to protect the Services or Content;

  • use, display, mirror or frame the Services, any individual element within the Services, or the layout and design of any page or form contained on a page, without our express written consent;

  • commercialize any Replay application or any information or software associated with such application, except with the prior express permission of Replay; 

  • harvest or otherwise collect information about Users without their consent;

  • circumvent any technical measures we use to provide the Services;

  • copy or store any significant portion of Content;

  • engage in activities that illegally or improperly lead to the collection, disclosure, or provision of other's personal information, registered information, User history, or the like;

  • use the Services for the purpose of sexual conducts or obscene acts, use the Service for the purpose of meeting a person for sexual encounters, use the Service for the purpose of harassments or libelous attacks against other Users, or use the Service for purposes other than the Service’s true intent;

  • use the Services to engage in illegal or fraudulent activities;

  • use the Services to engage in transactions involving illegal goods, including but not limited to counterfeit goods, stolen goods, illegal or controlled substances, and substances that pose a risk to consumer safety;

  • use the Services to engage in transactions involving illegal services, including but not limited to counterfeit services, illegal gambling, Ponzi and/or pyramid schemes, and money laundering;

  • use the Services to purchase and/or sell lottery tickets;

  • violate any applicable law or regulation; or

  • encourage or enable any other individual to do any of the foregoing

If we believe you area busing Replay in any way, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your User account(s) and access to our Services, delay or remove hosted Content, remove any special status associated with your account(s), remove and demote listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using our Services.


In order to use the Services, you will need to register with us, create a Username, and provide certain information about yourself as prompted by the registration form, including a valid email address.  You may not use a Username for the purpose of impersonating another person or entity, including staff or any other representative of Replay.  We reserve the right to remove or reclaim inactive Usernames or Usernames on behalf of businesses or individuals that hold trademark or other legal claim on those Usernames.


By creating an account, you agree to abide by the terms of this User Agreement and provide accurate information. Unless you are an agent authorized to bind another person and you are acting under that person’s direction, you may not create an account for anyone other than yourself.  We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, false, or otherwise in violation of this User Agreement. You are responsible for all use of your account.


You may permit a person under the age of 18 to use your account, but you are responsible for all use of your account.


We may cancel unconfirmed accounts or accounts that have been inactive for more than 180 days or modify or discontinue our Services. Additionally, we reserve the right to refuse or terminate all or part of our Services to anyone for any reason at our discretion.


When a Buyer, Seller,Moderator, or Community Owner issue arises, we may consider the User's performance history and the specific circumstances in applying our policies.  We may choose to be more lenient with policy enforcement on a case-by-case basis.


Fees

The fees we may charge for using our Services are listed in our Replay Seller Policies.  We may change our Seller Fees or any other fees from time to time by posting the changes on our site fourteen (14)days in advance, but with no advance notice required for temporary promotions or any changes that result in the reduction of fees.


Sellers and Buyers agree to allow Replay to deduct any and all fees, including fees we collect on behalf of Community Owners, if applicable, and applicable taxes associated with our Services from amounts that are collected by Replay on Seller’s behalf from Buyers (“Buyer Payments”).  If Replay is unable to collect the fees and applicable taxes that are owed by a Seller from Buyer Payments, we may collect such fees and taxes by invoicing you.  All amounts invoiced to you are due and payable within 30 days of the date of invoice.  If you do not pay an invoice when due, we may retain collection agencies and legal services to pursue remediation from you.  In addition, you will be subject to late fees of one percent (1%) per month.  We, or the collection agencies we retain, may also report information about your account to credit bureaus, and as a result, late payments, missed payments, or other defaults on your account may be reflected in your credit report.


Taxes

Items purchased by and shipped to Buyers in locations in the U.S. may be subject to applicable state or local sales or use tax, privilege tax or similar transaction-based taxes (“State Tax”).  Items purchased by and shipped to Buyers in locations outside the U.S. may also be subject to applicable taxes, including value added taxes (collectively with State Tax, “Taxes”).  The amount of Taxes is based on a number off actors, including but not limited to the type of items purchased, Buyer’s designated delivery address, and/or the location of Seller.  Community Owners that are using our Services to operate an online marketplace may use Replay services to collect Taxes where it is legal to do so.  This includes those States that have enacted legislation that requires online marketplaces, like the marketplaces operated by the Community Owners on our platform, to collect Taxes on behalf of Sellers.  It also includes those States that have agreed to allow marketplace operators to collect Taxes on behalf of Sellers.  In these states, the amount of Taxes collected will be submitted by Replay to the appropriate taxing authority on behalf of Sellers.  If Replay is unable to submit Taxes on behalf of Sellers, Replay will provide Sellers with the amount of Taxes collected and they will be responsible for payment of these Taxes to the appropriate taxing authority.  Sellers are responsible for paying all taxes imposed or measured by Seller’s net income, net profits, income, profits, and/or revenues associated with the sale of any items through the Services.


Passwords

You are responsible for safeguarding the password that you use to access the Services.  You agree to take sole responsibility for any activities or actions under your account, whether or not you have authorized such activities or actions.  We encourage you to use strong passwords (passwords that use a combination of upper and lower case letters, numbers and symbols) with your account.  You must immediately notify us of any unauthorized use of your account, or if you have reason to believe that your password was lost, stolen, disclosed to an unauthorized third party, or otherwise may have been compromised.  Replay is not liable for any loss or damage arising from your failure to comply with the above requirements.


No Endorsement

We do not endorse any Buyers,Sellers, Moderators, Community Owners or any items they may offer for sale through the Services.  We do not have an obligation to conduct background checks on any Buyer, Seller, Moderator, or Community Owner but we might do so on a discretionary basis.  We are not responsible for any damage or harm resulting from your communications or interactions with a Buyer, Seller, Moderator, or Community Owner.  Buyers, Sellers, Moderators, and Community Owners are not employees, agents, or otherwise contractors of Replay and we do not, in any way, supervise, direct, or control Buyers, Sellers, Moderators, or Community Owners.  By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of Buyers, Sellers, Moderators, Community Owners or other third parties will be limited to a claim against the Buyers, Sellers, Moderators,Community Owners or other third parties who caused you harm and you agree not to attempt to impose liability on us, or seek any legal remedy from us with respect to such actions or omissions.


Buying, Bidding, or Making Offers to Purchase Items

The online marketplaces operated by Community Owners in their Communities are real and any bids or offers to purchase made on our platform are binding offers to purchase the item listed in the Community.  You are responsible for reading the full item description and individual Community rules before making a bid or offer to purchase. If your bid is the winning bid or your offer to purchase is accepted by Seller (a “Purchase”) you agree to pay such bid or offer amount plus the shipping and handling fees advertised by Seller in the listing (the “Purchase Price”).  You have 24 hours after Purchase to pay the Purchase Price through the payment tools provided as part of the Services, and if you do not make a payment within this time frame you will be in violation of this User Agreement and subject to immediate removal from our platform.  Notwithstanding any actions taken or not taken by Replay for violating the payment terms, Seller has the ability to cancel an unpaid Purchase after 72 hours from the Purchase.  Replay may also cancel an unpaid Purchase after the 24-hour window to pay has passed.


If you make a Purchase, you may be asked to provide payment information, including your credit card number,your bank account and routing number, the expiration date of your credit card,your address(es) for billing and delivery, and other information about your financial accounts (such information, “Payment Information”).  If you make a Purchase, you authorize Replay and Replay’s payment processor(s) to use the Payment Information to charge your designated payment account.  You also authorize Replay and Replay’s payment processors to correct any mistakes in payments made by or to you, including any processing errors we discover, by using the Payment Information to debit or credit the payment account used in the applicable transaction or by sending an invoice to you.


You agree to bear any additional charges that your bank or other financial service provider may levy on you.  You can use the Services to verify that the transaction is complete and you may receive a confirmation email once the transaction is complete. If you have any concerns or objections regarding charges processed by Replay’s payment processor(s),you agree to raise them first with us and you agree not to cancel, reject, chargeback or request reversal of any charges related to a Purchase unless you have made a reasonable attempt at resolving the matter directly with Replay.


You agree to comply with our Replay Buyer Policies and that you will not engage in any manipulative or disruptive bidding or offer to purchase practices, including without limitation“shill” bidding or offering or any other practice designed to interfere with the natural progression of bidding or offering to purchase or otherwise affect ultimate sale price of any item.


When you make a Purchase via the Services, you are purchasing directly from the applicable Seller of the item, not from Replay, the Moderator, or the Community Owner unless Replay, a Moderator, or a Community Owner is also the applicable Seller.  Any details regarding the item, including but not limited to product descriptions, warranties offered, or any other terms set forth in the listing are between you and the applicable Seller.  You should review and familiarize yourself with any and all terms of sale provided by Seller prior to bidding on an item.


Selling

When listing an item using the Services you agree to comply with our Replay Seller Policies and you are responsible for the accuracy and Content of each listing and item offered.  You are also responsible for any Content that violates any of our policies and your Content may be deleted at the discretion of a Moderator, Community Owner, or Replay. California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels.  If a product does not comply with CaliforniaProp 65 regulations, the applicable Seller is required to include a warning in the listing description.



Defective Items

Unless such items are sold directly by us, we do not have any control over or liability for the quality, safety, legality, descriptions, photos, or other aspect of the items listed for sale or auction, nor do we have any control over or liability for the accuracy, truthfulness, quality, or other aspect of the materials and information associated with items listed for sale or auction.  We are not liable or responsible for defective items.  


If an item sold on Replay is delivered to you in a defective condition, your sole remedy is to return the product directly to Seller to request a refund or exchange.  You must contact Seller within 30 days of the date the defective items was delivered to request a refund or an exchange.  Full refund of the purchase price (including shipping if the item was delivered to you in a defective condition) or an exchange will be processed once the return of the defective item is verified through tracking.  Buyer must confirm in writing (including without limitation via e-mail or chat message) the shipping method to be used for a return with Seller prior to initiating the return shipment and Seller is responsible for paying the shipping costs associated with having the defective item returned to Seller.



Return

Sellers must select one of two options for handling returns.  The first option is a 30-day return policy and the second is a no return policy.  These are the only two options allowed in the marketplaces operated by Community Owners on the Replay platform.  The return policy chosen by Seller will appear in an item’s detailed description view and in the “pay tool” where Buyers arrange and confirm payment for items. If an item is subject to the 30-day return policy, Buyer must first submit a return request directly to Seller using the chat feature on the Replay platform within the 30-day period from the date the item was delivered to Buyer.  Seller has 48 hours from the time a return request is submitted to acknowledge that the return will be processed.  Buyer must ship the item back to Seller at Buyer’s own expense and Buyer is responsible for any damage or loss that may occur during the return shipment.  Seller is not obligated to refund any shipping and handling fees that were included in the Purchase Price of the Item.  Seller must contact Replay to coordinate the return of any Buyer funds that Replay has disbursed to Seller and then Replay will refund any amounts to the original payment method made by Buyer.  If Seller does not respond to a return request within the 48 hour period, Buyer may submit a return request directly to Replay at hello@replay.com and Replay will use its best efforts to contact Seller and arrange for Seller to process the refund. Replay may, at its sole discretion as determined on a case-by-case basis, process a refund to Buyer and invoice Seller for any costs associated with the return of the item.  Replay may remove a Seller from the Replay platform if such Seller fails to respond to a valid return request.  Further information about returns, refunds, and exchanges can be found in our Seller Policies.


Content

When providing Content using the Services (directly or indirectly), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers)right to exercise any and all Intellectual Property Rights (as defined above)you have in that Content in connection with our provision, expansion, and promotion of the Services, in any media known now or developed in the future.  You agree that this license includes the right for us to make such Content available to other Users of the Services, who may also use your Content subject to this User Agreement to take advantage of the Services. No compensation will be paid with respect to the Content that you submit, post, transmit or otherwise make available through the Services, even if used by other companies, organizations or individuals who partner with us.  To the fullest extent permitted under applicable law, you waive your right to enforce against us, our assignees, our sublicensees, and their assignees your Intellectual Property Rights in that Content in connection with our, those assignees', and those sublicensees' use of that Content.


You represent and warrant that, for all such Content you provide, (i) you have all the rights, power and authority necessary (you own it or have the right to use it) to grant the rights granted herein to any Content submitted; (ii) your Content or your use and provision of your Content to be made available through the Services does not violate any privacy rights, publicity rights, intellectual property rights, contract rights, or any other rights of any person or entity or result in the violation of any applicable law or regulation; and (iii) such Content is accurate.  You represent and warrant that use of any such Content (including derivative works) by Replay, our Users, or others in contract with us, and in compliance with this Agreement, does not and will not infringe any Intellectual Property Rights of any third party.  Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.  We take no responsibility and assume no liability for any Content provided by you or any third party.


All Content is the sole responsibility of the person who originated such Content, including its legality, reliability, and appropriateness. We do not monitor or control the Content posted via the Services, and we cannot take responsibility for such Content. Any use of or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.


We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services.  You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive.


You may request removal of your Content from the Services at any time by specifically deleting it or sending a request to customer support. Some Content cannot be deleted entirely as either Replay or another User may need it for tax or other purposes.  If you choose to remove your Content or cancel your account, your Content will be removed from public viewing as soon as is practical, (although back-up copies may survive for archival and record keeping purposes), provided, however, in certain instances, copies of your Content may continue to exist in published or recorded form when it has been retransmitted, redistributed, or otherwise.  We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any Content on the Services.  We retain the right to create limits on use and storage at our sole discretion at any time with or without notice.


We may need to modify or adapt your Content in order to transmit, display, or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that User Content to any requirements or limitations of any networks, devices, services or media and you hereby grant us the rights to do so.


We may offer a catalog of items, which may include photos, descriptions, and other information provided by third parties. We cannot guarantee that the information contained in such catalog will be accurate or up to date, and you agree not to hold such third party Content providers, or Replay, responsible for any inaccuracies.


Subject to your compliance with this User Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely in connection with your permitted use of the Services.


The name “Replay” and other Replay marks, logos, designs, and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of Replay in the United States and other countries.  They may not be used without the express written prior permission of Replay.


Restrictions on Content

When providing Content using the Services (directly or indirectly), you grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers)right to exercise any and all Intellectual Property Rights (as defined above)you have in that Content in connection with our provision, expansion, and promotion of the Services, in any media known now or developed in the future.  You agree that this license includes the right for us to make such Content available to other Users of the Services, who may also use your Content subject to this User Agreement to take advantage of the Services. No compensation will be paid with respect to the Content that you submit, post, transmit or otherwise make available through the Services, even if used by other companies, organizations or individuals who partner with us.  To the fullest extent permitted under applicable law, you waive your right to enforce against us, our assignees, our sublicensees, and their assignees your Intellectual Property Rights in that Content in connection with our, those assignees', and those sublicensees' use of that Content.


You represent and warrant that, for all such Content you provide, (i) you have all the rights, power and authority necessary (you own it or have the right to use it) to grant the rights granted herein to any Content submitted; (ii) your Content or your use and provision of your Content to be made available through the Services does not violate any privacy rights, publicity rights, intellectual property rights, contract rights, or any other rights of any person or entity or result in the violation of any applicable law or regulation; and (iii) such Content is accurate.  You represent and warrant that use of any such Content (including derivative works) by Replay, our Users, or others in contract with us, and in compliance with this Agreement, does not and will not infringe any Intellectual Property Rights of any third party.  Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind incurred as a result of the use of any Content posted, emailed, transmitted or otherwise made available via the Services or broadcast elsewhere.  We take no responsibility and assume no liability for any Content provided by you or any third party.


All Content is the sole responsibility of the person who originated such Content, including its legality, reliability, and appropriateness. We do not monitor or control the Content posted via the Services, and we cannot take responsibility for such Content. Any use of or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.


We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services.  You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabeled or are otherwise deceptive.


You may request removal of your Content from the Services at any time by specifically deleting it or sending a request to customer support. Some Content cannot be deleted entirely as either Replay or another User may need it for tax or other purposes.  If you choose to remove your Content or cancel your account, your Content will be removed from public viewing as soon as is practical, (although back-up copies may survive for archival and record keeping purposes), provided, however, in certain instances, copies of your Content may continue to exist in published or recorded form when it has been retransmitted, redistributed, or otherwise.  We are not responsible or liable for the removal or deletion of (or the failure to remove or delete) any Content on the Services.  We retain the right to create limits on use and storage at our sole discretion at any time with or without notice.


We may need to modify or adapt your Content in order to transmit, display, or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that User Content to any requirements or limitations of any networks, devices, services or media and you hereby grant us the rights to do so.


We may offer a catalog of items, which may include photos, descriptions, and other information provided by third parties.  We cannot guarantee that the information contained in such catalog will be accurate or up to date, and you agree not to hold such third party Content providers, or Replay, responsible for any inaccuracies.


Subject to your compliance with this User Agreement, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and view the Content solely in connection with your permitted use of the Services.


The name “Replay” and other Replay marks, logos, designs, and phrases that we use in connection with our Services are trademarks, service marks, or trade dress of Replay in the United States and other countries.  They may not be used without the express written prior permission of Replay.


Moderating

Any User that is assigned a Moderator role on our platform agrees to comply with our Replay Moderator Policies and to meet our minimum performance standards.  Failure to meet these standards may result in Replay limiting, restricting, suspending, or downgrading your Moderator account.  


Owning And Operating A Community

Community Owners agree to comply with our Replay Community Owner Policies and to meet our minimum performance standards.  Failure to meet these standards may result in Replay limiting, restricting, suspending, or removing your Replay User account and suspending or removing your Community from our platform, or Replay taking away the Community and arranging for a different User to become that Community’s owner.  Our Replay Community Owner Policies provide the terms and conditions regarding your receipt of any fees you may earn from the buying and selling of items in your Community.


Privacy of Other; Marketing

If we provide you with information about another User, you agree you will use the information only for the purposes that it is provided to you.  You may not disclose, sell, rent, or distribute a User's information to a third party for purposes unrelated to the Services.  Additionally, you may not use information for marketing purposes, via electronic or other means, unless you obtain the consent of the specific User to do so.


Ownership of Services

All right, title, and interest in and to the Services (excluding your Content),including all associated intellectual property rights, are and will remain the exclusive property of Replay and its licensors. The Services are protected by copyright, trademark, and other laws of both the United States and foreign countries. Nothing in this User Agreement gives you a right to use the Replay name or any of the Replay trademarks, logos, domain names, or other distinctive brand features.  You may use the Replay name or any of the Replay trademarks, logos, domain names, or other distinctive brand features only in the event Replay grants you the right to do so in a separate written agreement.  You shall not sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit, create derivative works from, or otherwise exploit any Content or third party submissions or other proprietary rights not owned by you, (i) without the consent of the respective owners or other valid right, and (ii) in any way that violates the rights of Replay or any third party.  You may not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services, including any Content. Any feedback, comments, or suggestions you may provide regarding Replay or the Services are entirely voluntary and are the sole and exclusive property of Replay. You hereby irrevocably assign to us all of your right, title and interest in and to such feedback, comments or suggestions, and Replay is free to use them as we see fit and without any obligation to you.


Copyright Policy

Replay respects copyright law and expects its Users to do the same.  It is the policy of Replay to disable and/or terminate, in appropriate circumstances, the accounts of Users who repeatedly infringe or are believed to be repeatedly infringing the rights of copyright holders.


Termination

We may suspend or terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you, including, without limitation, if you violate the letter or spirit of any of this User Agreement, or otherwise create risk or possible legal exposure for us.  You may cancel your account at any time by sending an e-mail from the e-mail address associated with your account requesting that your account be deleted to Hello@replay.com.  If either you or Replay terminate your Services or cancel your User account pursuant to this Termination provision of the User Agreement, Replay has the right to assign any Community for which your User account is designated as the Community Owner to another User account which we may designate in our sole discretion.


Upon any termination, discontinuation, or cancellation of Services or your account, the following provisions will survive: ownership provisions, warranty disclaimers, limitations of liability, and dispute resolution provisions.


Disclaimer of Warranties; Limitations of Liability

We try to keep our Services safe, secure, and functioning properly, but we cannot guarantee the continuous operation of or access to our Services. Bid update and other notification functionality in our applications may not occur in real time. Such functionality is subject to delays beyond our control.


You agree that you are making use of our Services at your own risk, and that the Services are being provided to you on an “AS IS” and “AS AVAILABLE” basis.  Accordingly, to the extent permitted by applicable law, we disclaim all express or implied warranties, terms and conditions including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranty and disclaim all responsibility and liability for the completeness, accuracy, availability, timeliness, security, or reliability of the Services or any Content there on.  We make no guarantee as to the duration or manner in which items appear on our platform.  Replay is not responsible or liable for any harm to your computer system, loss of data, glitches, bugs, errors, delays, disruptions, or other harm that results from your access to or use of, inability to access or use, the Services, or any Content.  You agree that we are not liable for any damage or losses resulting directly or indirectly from any suspension of your account.  We make no warranty that the Services will meet your requirements or be available on an uninterrupted, secure, or error-free basis.  No advice or information, whether oral or written, obtained from us or through the Services, will create any warranty not expressly made herein.


In addition, to the extent permitted by applicable law, we (including our subsidiaries and affiliates, and our and their officers, directors, agents and employees) are not liable, and you agree not to hold us responsible, for any damages or losses (including, but not limited to, loss of money, goodwill or reputation, profits, other in tangible losses, or any special, indirect, or consequential damages) resulting directly or indirectly from:


  • the Content you provide (directly or indirectly) using the Services;

  • your use of or your inability to use our Services;

  • pricing, shipping, format, or other guidance provided by us;

  • delays or disruptions in our Services;

  • viruses or other malicious software obtained by accessing or linking to our Services;

  • glitches, bugs, errors, or inaccuracies of any kind in our Services; 

  • damage to your hardware device from the use of any Replay Service;

  • the Content, actions, or in actions of third parties, including items listed using our Services or the destruction of allegedly fake items;

  • a suspension or other action taken with respect to your account or breach of this User Agreement; or

  • your need to modify practices, Content, or behavior, or your loss of or inability to do business, as a result of changes to this User Agreement or  our policies.


TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING,WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL REPLAY OR ITS PARTNERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT,SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO REPLAY IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (C) ANY MATTER BEYOND OUR REASONABLE CONTROL.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.


Links

The Services may contain links to third-party websites or resources. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third party Content, goods, or services, including but not limited to: (i) the availability or accuracy of such websites or resources; or (ii) the Content, products, legality, appropriateness, or services on or available from such websites or resources.  Links to such websites or resources do not imply any endorsement by Replay of such websites or resources or the Content, products, or services available from such websites or resources.  You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.  You acknowledge that your use of any third-party websites or resources is governed by that party’s terms and privacy policy.


Release

If you have a dispute with one or more Users, you release us (and our affiliates and subsidiaries, and our and their respective officers, directors, employees and agents) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.  In entering into this release you expressly waive any protections (whether statutory or otherwise) that would otherwise limit the coverage of this release to include only those claims which you may know or suspect to exist in your favor at the time of agreeing to this release.


Indemnity

You agree to defend, indemnify, and hold harmless Replay and its partners, and their officers, directors, employees and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of this User Agreement or any Content posted, published, transmitted or otherwise provided by you or on your behalf.


Waiver and Severability

The failure of us to enforce any right or provision of this User Agreement does not constitute a waiver of such right or provision.  In the event that any provision of this User Agreement is held to be invalid or unenforceable (either by an arbitrator appointed pursuant to the terms of the“Dispute Resolution for Consumers” section below or by a court of competent jurisdiction, if you are accessing and using the Services on behalf of a company or other legal entity or timely opt out of arbitration as set forth below), the remaining provisions of this User Agreement will remain in full force and effect.


Controlling Law

This User Agreement and any action related thereto are governed by the laws of the State of Colorado, without regard to or application of its conflict of law provisions or your state or country of residence.



Dispute Resolution for Indemnity

If you are accessing and using the Services on behalf of a company or other legal entity, all claims, legal proceedings or litigation arising in connection with the Services will be brought solely in the state and federal courts located in the County of Denver,Colorado, and you consent to the jurisdiction of and venue in such courts and waive any objection as to inconvenient forum.



Assignment

You may not assign or transfer this User Agreement, by operation of law or otherwise, without our prior written consent.  Any attempt by you to assign or transfer this User Agreement, without such consent, will be null and of no effect.  We may freely assign or transfer this User Agreement without restriction.  Subject to the foregoing, this User Agreement will bind and inure to the benefit of the parties, their successors and permitted assigns.


Notice

Any notices or other communications provided by Replay to you under this User Agreement, including those regarding modifications to this User Agreement, will be given by Replay:(i) via email to the e-mail included in your profile on our platform; or (ii)by posting to our site.  For notices made by e-mail, the date of receipt will be deemed the date on which such notice is transmitted.



Dispute Resolution for Consumers

Agreement to Arbitrate.  If you are accessing and using the Services as an individual, you agree that any dispute, claim or controversy arising out of or relating to this User Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the Services or Content (collectively, “Disputes”) will be settled by binding arbitration, except that Replay retains the right: (i) to bring an individual action in small claims court and (ii) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of the copyrights, trademarks, trade secrets, patents or other intellectual property rights (the action described in the foregoing clause (ii), an “IP Protection Action”).


Opt-Out Procedure.  Without limiting the preceding Section entitled “Agreement to Arbitrate,” you will also have the right to litigate any other Dispute if you provide REPLAY with written notice of your desire to do so by email at Hello@REPLAY.com or regular mail at REPLAY INTERACTIVE TECHNOLOGIES, 4101 E. LOUISIANA AVE, SUITE111, DENVER, COLORAO 80246 within thirty (30) days following the date you first agree to this User Agreement (such notice, an “Arbitration Opt-out Notice”). If you do not provide REPLAY with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any Dispute except as expressly set forth in clauses (i) and (ii) in the preceding Section entitled “Agreement to Arbitrate.” The exclusive jurisdiction and venue of any IP Protection Action or, if you timely provide Replay with an Arbitration Opt-out Notice, will be the state and federal courts located in Denver County, Colorado and each of the parties hereto waives any objection to jurisdiction and venue in such courts.  Unless you timely provide Replay with an Arbitration Opt-out Notice, you acknowledge and agree that you and Replay are each waiving the right to a trial by jury or to participate as a plaintiff or class member in any purported class action or representative proceeding.  Further, unless both you and Replay otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding.  If this specific paragraph is held unenforceable, then the entirety of this “Dispute Resolution for Consumers”section will be deemed void.  Except as provided in the preceding sentence, this “Dispute Resolution for Consumers”section will survive any termination of this User Agreement.


Arbitration Rules.  The arbitration will be administered by the American Arbitration Association (“AAA”) in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (the “AAA Rules”) then in effect, except as modified by this Section 18.3. (The AAA Rules are available at www.adr.org/arb_med or by calling the AAA at1-800-778-7879.)  The Federal Arbitration Act will govern the interpretation and enforcement of this “Dispute Resolution for Consumers” section.


Arbitration Process.  A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a general Demand for Arbitration.)  The arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of arbitrators. If the parties are unable to agree upon an arbitrator within seven (7) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Consumer Rules.


Arbitration Location and Procedure.  Unless you and Replay otherwise agree, the arbitration will be conducted in Denver County, in the State of Colorado.  If your claim does not exceed$10,000, then the arbitration will be conducted solely on the basis of the documents that you and Replay submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary.  If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules.  Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.


Arbitrator’s Decision.  The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator’s decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator’s award of damages must be consistent with the terms of above Section entitled “Disclaimer of Warranties; Limitation of Liability” as to the types and amounts of damages for which a party may be held liable.  The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant’s individual claim. If you prevail in arbitration you will be entitled to an award of attorneys’ fees and expenses, to the extent provided under applicable law.  We will not seek, and hereby waives all rights it may have under applicable law to recover, attorneys’ fees and expenses if it prevails in arbitration.


Fees.  Your responsibility to pay any AAA filing, administrative and arbitrator fees will be solely as set for thin the AAA Rules.  However, if your claim for damages does not exceed $75,000, Replay will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)).


Changes.  Notwithstanding the provision regarding changes to this User Agreement in the “Entire Agreement”section below, if Replay changes this “Dispute Resolution for Consumers”section after the date you first accepted this User Agreement (or accepted any subsequent changes to this User Agreement), you may reject any such change by sending us written notice (including by email to Hello@replay.com)within 30 days of the date such change became effective, as indicated in the“Last Updated” date above or in the date of Replay’s email to you notifying you of such change.  By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Replay in accordance with the provisions of this “Dispute Resolution for Consumers”section as of the date you first accepted this User Agreement (or accepted any subsequent changes to these this User Agreement).


Dispute Resolution for Consumers

This User Agreement, the User Privacy Policy, and all policies posted on our site are the entire and exclusive agreement between Replay and you regarding the Services, and this User Agreement supersede and replace any prior agreements between Replay and you regarding the Services. This User Agreement applies only to Replay and you.This User Agreement is not intended to, and shall not, create any third party beneficiary rights, except as expressly provided in this User Agreement.


We may revise this User Agreement from time to time. If we make any material changes to this User Agreement, we will notify you of such changes by posting them on the Replay website or by sending you an email or other notification, and we will indicate when such changes will become effective.  By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised User Agreement.


If you are a California resident, in accordance with Cal. Civ. Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 1625North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at800-952-5210.


Privacy Policy
Effective date: November 28, 2023

User Agreement

General

This User Privacy Policy applies to any Replay site, application, service, or tool (collectively “Services”) where this privacy notice is referenced, regardless of how you access or use them, including through mobile devices.  If you use our Services we ask that you review and understand our policies, including the Replay Interactive Technologies User Agreement (the “User Agreement”), which incorporates these User privacy policies (the “User Privacy Policy”) by reference, before you use our Services.  By using our Services, you are agreeing to all our rules and policies in the User Agreement.  The terms utilized in the User Privacy Policy have the meanings ascribed to them in the User Agreement unless otherwise defined in the User Privacy Policy.  Any use of the words “you” and “your” in this User Privacy Policy is a reference to you as the User and any use of the words“us” “we” and “our” is a reference to Replay as the platform operator that is providing you the Services.


We may amend this User Privacy Policy at any time by posting the amended version on this site including the effective date of the amended version.  If we make any substantial changes in the way we use your Personal Information, we will post an alert on this page and send an email to registered Users.  If you object to any such changes, you must cease using Replay. Continued use of Replay following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. 


If you have questions or concerns about our User Privacy Policy, please contact us by sending an e-mail to hello@replay.com.


User Consent

By accessing or otherwise using Replay,you agree to the terms and conditions of this User Privacy Policy.  You expressly consent to the processing of your Personal Information according to this User Privacy Policy.


“Personal Information” is information relating to an identified or identifiable natural person.  An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier, or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.


We do not consider personal information to include information that has been anonymized or aggregated so that it can no longer be used to identify a specific natural person, whether in combination with other information or otherwise.


Your Personal Information may be processed and stored in other countries (including the United States) where laws regarding processing of Personal Information may be less stringent than the laws in your country.  Your Personal Information will not, however, be used or disclosed for purposes for which you have not given consent or which are not permitted under applicable law.


Regarding Children

Our Services are directed to a general audience and are not intended for children.  We do not knowingly collect personal information from users deemed to be children under their respective national laws.  


Collection of Information

Personal Information that You Provide:  In general, we collect Personal Information from you and any devices (including mobile devices) you use when you use our Services, register for an account with us, provide us information on a web form, update or add information to your account, participate in a chat, or when you otherwise correspond with us.  Some of this Personal Information, such as a way to identify you, is necessary to enter into our User Agreement. The provision of all other Personal Information is voluntary, but may be necessary in order to use our Services, such as the buying, bidding, or selling information needed to conclude a transaction.


We collect information that you submit in the process of creating or editing your account and User profile on Replay. When you sign up for Replay or otherwise engage in other activities that we make available on Replay, we will collect the information necessary to engage in such activity, which may include your contact information such as your address and phone number.  For example, our registration and login process requires you to provide us with a valid email address and password of your choice.  When you personalize your profile and use the features of Replay, we will collect any information you voluntarily provide, and we may also request optional information to support your use of Replay, such as your name, year of birth, gender, and other demographic information.  We collect information in the form of the content that you submit during your use of Replay, such as photos, reviews, ratings and other information you choose to submit. We may also collect information about you and your friends who use Replay, from any social network you may have connected from, in order to provide you with a more personalized experience.  For instance, we may collect your User ID or profile information that you have permitted to be displayed through Replay in order to display you as a friend or in association with your profile.


We have features that are used when you purchase an item or win an auction that require you to submit your credit card or other payment information which we collect and store so that our service providers can process your payment for the item.  We also collect transactional information based on your activity on Replay, such as buying, bidding, selling, billing, and any other information you provide to purchase or ship an item.  If you choose to sign up to receive information about products or services that may be of interest to you, we will collect your email address and other related information.  Additionally, we collect any information that you voluntarily enter, including Personal Information, into any postings, comments, or forums within the Replay community.


Replay may require you to submit additional Personal Information to authenticate yourself if we believe you are violating Replay policies, such as government issued identification or a utility bill to verify your address.  If you do not wish to share such information with us, you will be unable to complete any further transactions on Replay.


Personal Information from Other Sources:  We may receive Personal Information about you from other sources with which you have registered, companies who we have partnered with (collectively, “Partners”) or other third parties.  We may associate this information with the other Personal Information we have collected about you.


Email, Email Addresses, and Third-Party Messaging:  If you send an email to us, or fill out any “feedback” form through Replay, we will collect your email address and the full content of your email, including attached files, and other information you provide.  We may use and display your full name and email address when you send an email notification to another User through Replay or the social network or third-party messaging platform from which you have connected to Replay or you use to communicate with others, whether or not they are Users, (such as in an invitation, or when sharing your content).  Additionally, we use your email address to contact you on behalf of other Users (such as when someone sends you a personal message) or notifications from a social network or other website with whom you have registered to receive such notifications.  We may use this email address to contact you for things such as notifications of promotions and other related information. You may indicate your preference to stop receiving further promotional communications as further detailed below.


Information Collected Via Technology: As you use Replay, certain information may also be passively collectedand stored on our, or our service providers’ server logs, including your Internet protocol address, browser type, type of device, operating system, and the address of a referring website.  We may also place small data files onyour computer or other device. These data files may be cookies, pixel tags,Flash Cookies, Silverlight Cookies, or other local storage provided by your browser or associated applications (“Cookies”). We use these technologies to recognize you as a customer; customize Replay Services, content, and advertising; measure promotional effectiveness; help ensure that your account security is not compromised; mitigate risk and prevent fraud; and to promote trust and safety across our sites. We use Cookies and navigational data like Uniform Resource Locators (“URL”) to gather information regarding the date and time of your use of the Services and the information for which you searched and viewed.  In order to use our Services offered through Replay, your web browser must accept Cookies. If you choose to disable Cookies, some aspects of Replay may not work properly, and you may not be able to receive our Services. This type of information is collected to make Replay’s solutions more useful to you and to tailor the experience with Replay to meet your special interests and needs.


We may engage in remarketing to market our site or mobile application across the web.  When a User visits our site or uses our mobile application, a Cookie may be placed on the User’s computer or device.  Users with this Cookie may be targeted across advertising networks to receive relevant advertisements.  


An “Internet protocol address” or “IP Address” is a number that is automatically assigned to your computer or device when you use the Internet.  In some cases your IP Address stays the same from browser or web application session to browser or web application session; but if you use a consumer internet access provider, your IP Address probably varies from session to session.  We, or our service providers, may track your IP Address when you access Replay to assist with ad targeting.


We may also enable advertisers and ad servers to promote third-party products and/or services by placing advertisements on Replay.  These advertisers and ad servers may use Cookies and/or “Web Beacons” (which are usually small, transparent graphic images) in order to monitor information related to served advertisements. Clicking on such advertisements will direct you to the website of a third-party and the advertiser. This User Privacy Policy does not cover the privacy practices of any advertisers or ad servers.


Social Media:  We may allow you to share information with social media sites, or use social media sites to create your account or to connect your account with the respective social media site.  Those social media sites may give us automatic access to certain Personal Information retained by them about you (e.g., content viewed by you, content liked by you, and information about the advertisements you have been shown or have clicked on, etc.).  If you provide us with access to any site with video content, then you agree that we can share your video viewing with, or obtain information about your video viewing from, third-party social media sites for at least two years or until you withdraw authorization or connection to the social media site.  You control the Personal Information you allow us to have access to through the privacy settings on the applicable social media site and the permissions you give us when you grant us access to the personal information retained by the respective social media site about you.By associating an account managed by a social media site with your account and authorizing us to have access to this information, you agree that we can collect, use and retain the information provided by these social media sites in accordance with this privacy notice.  We may also use plug-ins or other technologies from various social media sites. If you click on a link provided via a social media plug in, you are voluntarily establishing a connection with that respective social media site.


Personal Information of Others: If you give us personal information about someone else, you must do so only with that person’s authorization. You should inform them how we collect, use, disclose, and retain their personal information according to our User Privacy Policy and User Agreement.


Collection of Information

Except as otherwise stated in this User Privacy Policy, we do not sell, trade, rent, or otherwise share for marketing purposes the Personal Information that we collect with third parties, unless you ask or authorize us to do so.


In general, Personal Information you submit to us is used by us to provide you access to Replay; to improve Replay; to respond to your emails and other feedback; to provide customer service; to send you alerts, updates, administrative messages and otherwise facilitate your use of, and our administration and operation of, our Services; to monitor and analyze usage and trends; to resolve disputes; to better tailor the features, performance, and support of Replay; collect fees; to offer you additional information, opportunities, promotions and functionality from us, our partners or our advertisers at your request; and for any other purpose for which the information was identified at the time of collection.  Additionally, we may share your content preferences and other information with the social network with which you have connected to Replay, along with those companies and persons with which you have asked us to share your information.


We may provide your Personal Information to third-party service providers who work on behalf of or with us to provide some of the services and features of Replay and to help us communicate with you. Examples of such services include sending email, analyzing data, providing marketing assistance, processing payments (including credit card payments), and providing customer service.  We require our third-party service providers to agree not to use such information except as necessary to provide the relevant services to us. We may share some or all of your Personal Information (other than credit card information) with Sellers whose items you have purchased for their commercial purposes and to provision the item. If you do not want us to use or disclose Personal Information collected about you in the manner identified in this User Privacy Policy, do not use Replay.


Additionally, we may create anonymous information records from Personal Information by excluding information (such as your name) that would otherwise make the anonymous information personally identifiable to you (“Anonymous Information”).  Generally, we aggregate this information and use it in statistical analysis to help us analyze patterns in the use of Replay. This User Privacy Policy does not limit our use or disclosure of any Anonymous Information in any way, and we reserve the right to use and disclose Anonymous Information to our partners, advertisers and other third parties in our discretion.


In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred.  You acknowledge that such transfers may occur and are permitted by this User Privacy Policy, and that any acquirer of ours or that acquirer’s assets may continue to process your Personal Information as set forth in this User Privacy Policy.


By using Replay and providing us with your Personal Information, you understand and agree that we may disclose your Personal Information if we believe in good faith that such disclosure is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the User Agreement and policies, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Replay, its users and the public.  You hereby consent to us sharing your Personal Information under the circumstances described herein.


The Ability of Others to View Your Information.  Helping you to protect your information is a vital part of our mission.  It is up to you to make sure you are comfortable with the information, including Personal Information, you choose to provide us and the information, including Personal information, you choose to publish.  You understand that when you use Replay, certain information you post or provide through Replay, such as your name, profile, comments, collections, and reviews, may be shared with other Users and posted on publicly available portions of Replay, including without limitation, social media applications and other public forums in which you choose to participate. Please keep in mind that if you choose to disclose Personal Information when posting comments or other information or content through Replay, this information may become publicly available and may be collected and used by others, including people outside the Replay community of Users.  We will not have any obligations with respect to any information that you post to parts of Replay that are available to others, and recommend that you use caution when giving out personal information to others through social media networks or otherwise.


Third Party Sites and Advertising. Replay may contain links to other websites.  Please be aware that we are not responsible for the privacy practices or the content of such other websites.  We encourage our Users to read the privacy statements of each and every website they visit. This User Privacy Policy applies solely to information collected by us through Replay and does not apply to these third-party websites.  The ability to access information of third parties from Replay, or links to other websites or locations, is for your convenience and does not signify our endorsement of such third-parties, their products, their services, other websites, locations or their content.


Your Choices Regarding Your Personal Information. We offer you choices regarding the collection, use, and sharing of your Personal Information. You have a right at any time to stop us from contacting you for marketing purposes. When you receive promotional communications from us, you may indicate a preference to stop receiving further promotional communications from us and you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in the promotional email you receive or by contacting us.


Despite your indicated email marketing preferences, we may send you administrative emails regarding Replay, including, for example, administrative and transactional confirmations, and notices of updates to our User Privacy Policy.


Feedback

If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information.  We will collect any information contained in such feedback and will treat the Personal Information in it in accordance with this User Privacy Policy. You agree that any such comments and any email we receive becomes our property.  We may use feedback for marketing purposes or to add to or modify our services without paying any royalties or other compensation to you.


Security

We are committed to protecting the security of your Personal Information.  We use a variety of industry-standard security technologies and procedures to help protect your Personal Information from unauthorized access, use, or disclosure.  Even though we have taken significant steps to protect your Personal Information, you acknowledge that no company, including us, can fully eliminate security risks associated with Personal Information.


Staying Signed In

When you sign into your account on our Services, you stay signed into your account for a certain amount of time. If you are using a public or shared computer or mobile device, we encourage you to log out of our Services when you have finished using them.  You or any other user of the computer/browser/device you signed in on will be able to view and access most parts of your account and take certain specific actions during this signed in period without any further authorization.  The specific actions and account activities that you or any other user of this computer/browser/device may take include:


  • Buy, bid, or make an offer on an item;

  • Create item listings;

  • View the profile page;

  • Chat with other users;

  • Conduct after-sale activities, like leaving feedback, canceling orders, requesting returns or submitting claims; and'

  • Change your password, User ID, update any other account information. 


You can typically end your signed in session by either signing out and/or clearing your Cookies. If you are using a public or shared computer or device, you should sign out and/or clear your Cookies when you are done using our Services to protect your account and your Personal Information.


Access, Correction, and Deletion of Your Personal Information

You can see, review, and change most of your Personal Information (except for Personal Information from posting and transacting) by signing into your account and editing it in the profile settings page.  Please update your Personal Information immediately if it changes or is inaccurate. Keep in mind, once you make a public posting, you may not be able to change or remove it.


You have the right to request a copy of the Personal Information that we hold about you.  If you would like a copy of some or all of your Personal Information, please contact us. We may charge a reasonable fee for this service.


We will honor any statutory right you might have to access, modify, or erase your Personal Information.  To request access and to find out whether any fees may apply, if permitted by applicable national laws, please contact us.  Where you have a statutory right to request access or request the modification or erasure of your Personal Information, we can still withhold that access or decline to modify or erase your personal information in some cases in accordance with applicable national laws.


If you request that we stop processing some or all of your Personal Information or you withdraw (where applicable)your consent for our use or disclosure of your Personal Information for purposes set out in this User Privacy Policy, we might not be able to provide you all of the Services and customer support offered to our Users and authorized under this User Privacy Policy and our User Agreement.


Upon your request, we will close your account and remove your Personal Information from view as soon as reasonably possible, based on your account activity and in accordance with applicable national laws.


Sharing Personal Information on Our Applications or Sites

Other Users have access to information you share on Replay.  For example, other Users can see your purchases, bids, items for sale, Communities of which you are a member, feedback, ratings, product reviews, and associated comments.  Other Users can also see any information you chose to share in your profile or in a post.  Moderators and Community Owners can see Personal Information including your name and may have access to a history of the actions you have taken, or have failed to take, as part of buying or selling items.  You agree that by using our Services you have approved the sharing of information, including Personal Information, with other Users as described in this User Privacy Policy.


When you use our Services, your public User ID may be displayed and available to the public and associated with all of your public Replay activity.  Notices sent to other Users about suspicious activity and notice violations on our sites may refer to your public User ID and specific items. If you associate your name with your User ID, the people to whom you have revealed your name may then be able to identify your Replay activities.


To help protect your privacy, we allow only limited access to other Users’ contact, shipping and financial information as necessary to facilitate your transactions and collect payments. However, when Users are involved in a transaction, they will share personal information to fulfill such transaction which may include each other’s name, UserID, email address and other contact and shipping information.


When you transact with another User, we enable you to obtain or we may provide you with the Personal Information of the other User (such as their name, account ID, email address, contact details, shipping and billing address) to complete the transaction.  Independent from us, you are the controller of such data and we encourage you to inform the other User about your privacy practices and respect the other User’s privacy.In all cases, you must comply with the applicable privacy laws, and must give the other User a chance to remove the other User from your database and a chance to review what information you have collected about the other User.


You may use the Personal Information that you have access to only for Replay transaction-related purposes, or for other services offered through Replay (such as escrow, shipping, fraud complaints, and member-to-member communications), and for purposes expressly consented by the User to whom the information relates.  Using Personal Information of other Users that you have access to for any other purpose constitutes a violation of our User Agreement.



Third Party Practices

This User Privacy Policy addresses only our use and handling of Personal Information we collect from you in connection with providing you our Services.  If you disclose your information to a third party, or visit a third party website via a link from our Services, such third party’s privacy notices and practices will apply to any Personal Information you provide to the third party or the third party collects from you.


We cannot guarantee the privacy or security of your Personal Information once you provide it to a third party and we encourage you to evaluate the privacy and security policies of your trading partner before entering into a transaction and choosing to share your Personal Information.  This is true even where the third parties to whom you disclose Personal Information are Moderators, Buyers, Sellers, or Community Owners on our platform or websites.


Contact Us

If you have a question or a complaint about this User Privacy Policy or our information handling practices, you can reach us in writing at: Replay Interactive Technologies, Attn: Legal Department, 4101 E. Louisiana Ave, Suite 111, Denver, Colorado 80246.


Buyer Policy
Effective date: November 28, 2023

User Agreement

General

We want to maintain a safe, fair, and enjoyable platform where Communities can be used to facilitate communications and commerce among Users, including Buyers, Sellers, Moderators, and Community Owners.  If you are a Buyer, we ask that you review and understand our policies, including the Replay Interactive Technologies User Agreement (the “User Agreement”), which incorporates these Buyer policies (the “Buyer Policies”) by reference, before you take an action that results in a commitment to buy an item that is listed on the platform.  By making an offer to buy an item or entering into a commitment to buy an item listed for sale, you are agreeing to of all our rules and policies, including the User Agreement.  The terms utilized in the Buyer Policies have the meanings ascribed to them in the User Agreement unless otherwise defined in the Buyer Policies.  Any use of the words“you” and “your” in the Buyer Policies is a reference to you as the Buyer and any use of the words “us” “we” and “our” is a reference to Replay as the operator of the platform that is providing you the Services.


Acknowledgement Regarding Sellers

You agree that you are not buying directly from Replay (unless an item has been listed for sale on the platform by Replay, in which case Replay is considered a Seller), but from one of the many independent Sellers offering merchandise for sale on the Replay platform.  Replay does not pre-screen Sellers or items and therefore does not guarantee or endorse any items sold on Replay or any Content posted by any Users, including but not limited to photographs, videos, or language used in item listings.



Selling Fees And Processing


Buyers are not responsible for any selling fees or processing fees that are charged by Replay or Community Owners. Buyers agree that a portion of the payments they make for the items that they purchase on the platform may be allocated to Replay or Community Owners as fees for the functions that they provide for the Community.


Payment Methods

Buyers must use the embedded payment tool on the platform to pay for any items they purchase.  The platform provides credit card, debit card, and PayPal payment options for Buyers. Do not commit to purchase an item on the platform unless you have a valid form of one of these three payment options available to complete the transaction.  Paying for an item through any method outside of the embedded payment tool on the platform is strictly prohibited unless you have requested a payment method exception from Replay by submitting a customer service ticket detailing the item and amount to be paid AND Replay has given you approval in writing to use a separate payment method.  You will not attempt to avoid the payment of any fees owed to Replay or Community Owners by paying for items outside of the payment processing features on the platform. Any violation of this policy may result in immediate suspension or deletion of your account.


Rules About Unpaid Items

When Seller has accepted your offer to purchase an item or you win an auction item, you are obligated to complete the purchase by making full payment for the item using the payment processing feature on the platform.


If you don’t pay within 24 hours after purchase, Seller can open an unpaid item case by submitting a customer service ticket to Replay.  We will notify you as soon as possible if this happens.  If you still don’t pay or reach some other agreement with Seller, Replay may record the unpaid item on your User account and may suspend or terminate your account. Seller can cancel the item sale if you do not pay within 72 hours after your agreement to purchase the item.


Return Policies

Each item sold must have a return policy indicated on the platform by Seller. Sellers must choose from one of two return policies when they list each item for sale: (1) a standard 30-day return policy; or (2) a no return policy.  You are agreeing to the return policy that is identified in the item description when you purchase an item using Replay’s Services.  See “Returns” below for additional information.



Shipping Timeframes and Methods

Each item sold by a Seller has a specific handling time identified by Seller in the listing and you are agreeing to the handling time when you purchase an item and will not attempt to cancel a transaction prior to the handling time elapsing without Seller providing a shipping confirmation.  If a Seller has not provided a shipping confirmation within the handling time for an item, you must submit a customer service ticket to Replay identifying the item and date of purchase and indicate that you have not received a shipping confirmation.  If Seller has not provided a shipping confirmation within 24 hours after you submit your customer service ticket you can cancel the purchase.  If you cancel a purchase, Replay will attempt to confirm with Seller that the sale has been cancelled for non-shipment and upon the earlier of receiving confirmation from Seller or three business days from the date you submitted your customer service ticket, Replay will process a refund to you for the item and cancel the transaction.


Sellers can utilize any form of shipment that they choose for the delivery of the item(s) you purchase.  Sellers are required to use a shipment method that provides a tracking number if the item(s) they are shipping to you have an aggregate value of $35 or higher. Tracking numbers must be entered into the platform by Sellers and you can view them on the platform.


Shipping Issues

Sellers are responsible for any shipping issues until the carrier has delivered the item(s) purchased to Buyer’s address as verified in the carrier’s tracking system. If there is any issue with a shipment, including loss of items or damage to items, that occurs after the shipping carrier has marked a shipment delivered to Buyer, Buyer must file a claim for reimbursement with the applicable shipping carrier and provide a copy of the claim to Replay by creating a customer service ticket and attaching all documents evidencing the claim.  Replay does not bear any responsibility for any lost, damaged, or delayed shipments and Buyer agrees to work directly with Seller to resolve any issue that may arise due to a shipping carrier’s services.


Cancellations, Returns, Refunds, and Exchanges

Seller Cancellations.  If a Seller is unable to complete a transaction for any reason, Seller must notify you in writing as soon as possible that the transaction is being cancelled and submit a customer service ticket requesting cancellation of the transaction to Replay, including the name of the item, the Purchase Price, and the reason for the cancellation.  If Buyer has already submitted payment and Seller has not yet received Seller’s net payment for the transaction, Replay will immediately refund Buyer’s payment for the item.  If Buyer has submitted payment and Seller has already received Seller’s net payment for the transaction, Replay will process a refund to you after we have received the return of funds for the item sale from Seller.  


You agree that Sellers may cancel a transaction without violating the terms of the User Agreement under the following circumstances:

  • Buyer did not pay within 24 hours after purchase and Seller did not agree to accept a later payment, and the failure to pay has continued for another48 hours.

  • Both Seller and Buyer agree in writing to cancel the transaction prior to shipment and Seller has submitted a customer service ticket to Replay evidencing this fact; provided Seller has returned to Replay any net payment received by Seller from the sale of the item(s).


Buyer Cancellations. Buyers are not permitted to cancel any purchases except as described above under “Seller Cancellations.”


Returns.  When creating an item listing on the platform Seller must choose one of two options regarding the return of an item by Buyer.  The first option is a30-day return policy that is described in the User Agreement.  This option generally gives Buyer the right to return the item to Seller and receive a refund.  The second option is a no return policy.


 If an item is subject to the 30-day return policy, you can return the item for any reason,including if you change your mind about a purchase, by placing the item with a national carrier and providing the tracking number to Seller within 30 days of your receipt of the item.  To receive a refund, Buyer must submit a customer service ticket to Replay that identifies (1)the item being returned, (2) the shipping information for the return shipment including a tracking number, if available, and (3) the date the item was originally purchased. If Seller has already received the net payment for the item(s) being returned, Seller must refund the net payment within five (5) business days and Replay will refund the original purchase price to Buyer once these funds have been received by Replay from Seller.  If Seller has not yet received the net payment for the item(s) being returned, Seller will receive a notice from Replay that Buyer will receive a refund on the earlier of (i) Seller confirming the refund or (ii) five (5) business days from the date the notice was sent to Seller by Replay.


Refunds and Exchanges.  If Buyer receives an item that is defective, damaged, or materially different than described in the item details on our platform, Buyer has 30 days from the date the item was delivered to contact Seller in writing by sending Seller a private chat with the request on our platform and also submitting a customer service ticket to Replay with all details of the request for a refund or exchange.  Seller has 48 hours after receiving the request to respond that Seller will do one of the following: (i) process a refund of the Purchase Price of the item (including the shipping and handling fees advertised by Seller in the listing); (ii) send a replacement item if the then current value of the item is similar to the original Purchase Price paid by Buyer, otherwise this option is not available; or (iii) deny the request with an explanation sent to Buyer in writing and also submitted as a customer service ticket to Replay.  Seller is responsible for paying the shipping costs to have both the original item returned to Seller and the replacement item sent to Buyer.  


Chargebacks

Under no circumstance will a Buyer submit a chargeback request to any payment processor, credit card company, Paypal, or bank unless Buyer has first submitted a customer service ticket to Replay notifying Replay of the intended chargeback at least three (3) business days prior to submitting a chargeback request to a third party.  The customer service ticket must include the item name and date of purchase and as much detail as reasonably possible describing why Buyer is seeking a return of funds after purchasing the item on the Replay platform. As Buyer, you agree that any chargeback request that you initiate without first submitting a customer service ticket to Replay notifying Replay of the intended chargeback should be denied by the third party to which you submitted the chargeback request.


Buyer Standards and Rules

  • You cannot use Replay if your account contains false contact information. 

  • You must pay for any item you commit to buying within 24 hours after your purchase.

  • You can only bid or make an offer to purchase if you really intend to buy the item.  

  • You can’t bid on or make an offer to purchase your own item.

  • Be careful about making offers to purchase or bidding on several items if you only want one.

  • You can only retract a bid or an offer to purchase under specific circumstances.

  • Make sure that you read the listing description before you make an offer or bid.

  • If  you know Seller, you can’t bid on or make an offer to purchase an item  with the intent to increase its price or desirability artificially.

  • You  may only purchase an item if you are located in the United States or  Canada.


Rules About Feedback

You are not allowed abuse the feedback system. This means you can’t threaten to report negative feedback about a Seller if that Seller won’t do something that wasn’t promised in the original listing.  This is called feedback extortion and is against our policy.


You are not permitted to leave feedback that:

  • Contains private information;

  • Contains obscene, racist, or harassing language or imagery; or

  • Contains advertising or spam.

Replay, in its sole discretion, will decide whether or not to remove feedback that you have provided on the platform about a Seller.


Reporting Policy Violations

If you want to report a policy violation:

  • First, read the applicable policy section of the User Agreement and policies that deals with the violation and make sure you believe the User that you are reporting has violated the policy.

  • If you still want to report a User, contact customer support by creating a customer support ticket that includes a detailed explanation of the policy violation and any relevant documents or screen shots that support the claim of a policy violation.

  • Your report of a policy violation must be specific and must be submitted with the intent of addressing a known or suspected violation of our policy.

False reporting of policy violations can have serious consequences.  Buyers who falsely report another User for a policy violation may be subject to suspension or their account may be terminated.


To avoid any slowdown of an investigation into a policy violation by Replay, do not report the same policy violation more than once.  When we receive your report, we look at all of the circumstances, including the User’s history, before we decide whether to take action.  If we aren’t sure about something or can’t prove it with certainty, we may not take any action.  In addition, we will not discuss the results of an investigation with any User other than to let a User know that an investigation has been conducted.


Seller Policy
Effective date: November 28, 2023

User Agreement

General

We want to maintain a safe, fair, and enjoyable platform where Communities can be used to facilitate communications and commerce between Users, including Buyers, Sellers, Moderators, and Community Owners.  If you are a Seller, we ask that you review and understand our policies, including the Replay Interactive Technologies User Agreement (the “User Agreement”), which incorporates these Seller policies (the “Seller Policies”) by reference, before you submit an item for sale.  By submitting an item for sale, you are agreeing to all of our rules and policies, including the User Agreement.  The terms utilized in the Seller Policies have the meanings ascribed to them in the User Agreement unless otherwise defined in the Seller Policies.  Any use of the words “you” or “your” in the Seller Policies is a reference to you as the Seller and any use of the words“us” “we” or “our” is a reference to Replay as the operator of the platform that is providing you the Services.


Selling Fees

Any sale of an item that Seller completes on the Replay platform will incur a selling fee (the “Selling Fee”) that is charged to Seller and deducted from Seller’s sales proceeds before Seller receives the net payment.  The Selling Fee equals the total of (1) the Community Owner selling fee (the “Community Owner Selling Fee”) and (2) the fee charged by Replay as the provider of the platform used by Community Owner to facilitate the transaction between Buyer and Seller (the “Sales Technology Fee”).  Community Owners can set the Community Owner Selling Fee at an amount between 0% and 20% of the Purchase Price for an item. The Sales Technology Fee is 4% unless the Community Owner Fee is set to 0%, in which case the Sales Technology Fee is 4.5%.  For an example, if Community Owner sets the Community Owner Selling Fee at 5%, the Selling Fee charged to Seller would be9% (5% Community Owner Selling Fee plus 4% Sales Technology Fee).  Notwithstanding the foregoing, the minimum Selling Fee for any item sale is $0.25. The Selling Fee that will be charged to a Seller in a specific Community can be found by selecting the community icon when User is in the Community on the platform.


Processing Fees

Replay’s platform includes an embedded payment tool that enables Buyers to make payments for item they have agreed to purchase using a credit card, debit card, or Paypal account.  Each payment that is collected using the embedded payment tool incurs a processing fee (“Processing Fee”) that is charged to Seller and deducted from Seller’s sales proceeds before Seller receives Seller’s net payment for the sale of an item, or the sale of multiple items if they are paid for in a single payment transaction. The Processing Fee for items paid by a credit card or a debit card is3.25% of the total payment made by Buyer, including any taxes, plus $0.35 per payment and the Processing Fee for items paid using a Paypal account is 3.75% of the total payment made by a Buyer, including any taxes, plus $0.45 per payment


Payment Methods

Sellers must enter and maintain a payout method in the platform or they will not be able to receive any net payments from item sales.  You can choose from two e-wallets, PayPal or Venmo, or direct deposit to your bank through an ACH transfer.  You must enter a valid accountID that you control if you choose either of the two e-wallet methods and bank account details for a bank account you control if you choose ACH.  Replay is not responsible for any loss of funds or delay of fund transfers that occurs if you have any issues with thee-wallet or bank account that you have inputted into the platform.  


If you enter bank account information for an ACH transfer, Replay will submit the bank information inputted into the platform to verify your bank account is eligible for direct deposits.  This verification will be initiated at the time you are owed the first net payment after entering your bank information and will take three to four business days to complete before we can issue your first direct deposit payout; future payouts will occur within the timelines indicated in the Seller Policies.  


If Replay is unable to complete a net payment owed to you for any reason you will receive a notification sent to the e-mail you have inputted into the platform as part of your User profile letting you know that there is an issue and any additional information that Replay has about the situation.  It is your responsibility to reply to this e-mail with any instructions that would allow Replay to complete your payout.  


Payout Timeframe For Seller Proceeds

Each net payment, after deduction of any fees and taxes, owed to Seller from Seller’s item sales will be initiated for disbursement within two business days of the date on which the first of the following events occurs: (1) if Seller has previously provided the tracking number for the shipping label used to ship the item, 24 hours after Replay verifies that a shipment has been delivered to Buyer ; (2) receipt by Replay of written notice from Buyer that the item has been received in satisfactory condition (which can be provided by sending Replay a notice sent using the chat feature on our platform) or by Buyer giving a positive feedback rating for the item in the Seller rating tool on our platform; or (3) 21 days after Seller has input the shipping carrier used to ship the item into our platform, including shipments made by the United States Postal Service without a tracking number, and there has been no notification from Buyer that the item has not been received or that there is an issue with the transaction.


Replay may at its sole discretion pay out net payments to Sellers on an accelerated timeline.  Replay will take into consideration the total number of successfully completed prior item sales and the aggregate dollar amount of successfully completed prior item sales by Seller. If Replay makes an accelerated net payment, such payment will typically be sent out within two business days of the date Replay can confirm that the item(s) have been placed with a major shipping carrier based on the status of the tracking number of the shipping label for the item(s) entered into the platform by Seller.  


Notwithstanding the foregoing, we may put a net payment owed to a Seller on hold regardless of the above described payment timeframes if we determine, in our sole discretion, that there may be a risk with the transaction or if Buyer reports an issue.  In such case, the net payment will be made once we determine that such risk has been substantially mitigated or the issue reported by Buyer has been resolved.


Payouts made to Seller’s e-wallet typically fund immediately.  It typically takes one to two business days for payouts made to Seller’s bank account to become available to Seller.


Cancellations, Returns, Refunds, and Exchanges

Seller Cancellations.  If Seller is unable to complete a transaction for any reason, Seller must notify Buyer in writing as soon as possible that the transaction is being cancelled and submit a customer service ticket requesting the cancellation of the transaction to Replay, including  the name of the item, the Purchase Price, and the reason for the cancellation.  If Buyer has already submitted payment and Seller has not yet received Seller’s net payment for the transaction, Replay will immediately refund Buyer’s payment for the item.  If Buyer already submitted payment and Seller has already received Seller’s net payment for the transaction, Seller must return the full amount of the net payment for the item to Replay by sending funds to Replay using [need payment method] and after Replay has received these funds we will refund Buyer’s payment.  You are encouraged to keep proof of any refunds in the event a dispute arises.  


You may cancel a transaction without violating the terms of this Seller Policy or the User Agreement under the following circumstances:


  • Buyer did not pay within 24 hours of purchase, you did not agree to accept a later payment, and Buyer's failure to pay has continued for another 48 hours.

  • Both Seller and Buyer agree in writing to cancel the transaction prior to shipment and Seller has submitted a customer service ticket to Replay evidencing this fact; provided Seller has returned to Replay any net payment received by Seller from the sale of the item(s).


Cancellations for any other reason are considered indications of Seller being a risk to the integrity of the platform. Repeated cancellations may lead to Seller’s account being suspended or terminated.  


Returns.  When creating an item listing on the platform Seller must choose one of two options regarding the return of an item by Buyer.  The first option is a 30-day return policy that is described in the User Agreement.This option generally gives Buyer the right to return the item to Seller and receive a refund. The second option is a no return policy.  


If an item is subject to the 30-day return policy Buyer can return the item for any reason, including if Buyer changes Buy's mind about a purchase, by placing the item with a national carrier and providing the tracking number to Seller within 30 days of Buyer’s receipt of the item.  To receive a refund, Buyer must submit a customer service ticket to Replay that identifies (1) the item being returned, (2)the shipping information for the return shipment including a tracking number, if available and (3) the date the item was originally purchased.  If Seller has already received the net payment for the items(s) being returned, Seller must refund the net payment within five (5) business days by remitting the full amount of the net payment to [need a PayPal or pay processing method] and Replay will refund the original purchase price to Buyer once the funds have been received from Seller.  If Seller has not yet received the net payment for the item(s) being returned, Seller will receive a notice from Replay that Buyer will receive a refund on the earlier of (i) Seller confirming the refund or (ii) five (5) business days from the date the notice sent to Seller by Replay.


Refunds and Exchanges.  If Buyer receives an item that is defective, damaged, or materially different than described in the item details on our platform, Buyer has 30 days from the date the item was delivered to contact you in writing by sending you a private chat with the request on our platform and also submitting a customer service ticket to Replay with all details of there quest for a refund or exchange [or sending you an email with the request fora refund or exchange[LM1] ].  You have 48hours after receiving such a request to respond that you will do one of the following (i) process a refund of the Purchase Price of the item (including the shipping and handling fees advertised by you in the listing), (ii) send a replacement item if the then current value of the item is similar to the original Purchase Price paid by Buyer, otherwise this option is not available, or (iii) deny the request with an explanation sent to Buyer in writing and also submitted as a customer service ticket to Replay.  You are responsible for paying the shipping costs to have both the original item returned to you and the replacement item sent to Buyer.  If you agree to process aref und, you must follow the policies for returns in these Seller Policies.


Rules About Unpaid Items

When you accept Buyer’s offer to purchase an item or Buyer wins an auction for your item, Buyer is obligated to complete the purchase by sending full payment to you as the Seller using our merchant payment feature.  If Buyer doesn’t pay within 24 hours, you can submit a customer service ticket to Replay for an unpaid item case and we may attempt to contact Buyer on your behalf to request payment and create a record of a non-payment event on Buyer’s User account.  If Buyer hasn’t paid within 72 hours after Buyer’s agreement to purchase the item, you may cancel the item sale on the platform.  Excessive unpaid items on Buyer’s account may result in a range of consequences, including limits on or loss of buying privileges on the platform or suspension or termination of the Buyer’s account.  Sellers may send private messages to Moderators of the specific Community where the unpaid item was listed for sale, but may not post messages anywhere else on the platform, whether public or private post, unless the rules for that specific Community permit such posts.



Shipping And Handling Costs

Sellers must specify shipping and handling costs and related service charges in each listing if such charges are to be included as part of the Purchase Price.  Shipping costs should be based on a reasonable estimate of the actual amount expected to be paid to the carrier for shipping.  Handling costs may include the cost of packaging materials and insurance costs, if any, or any other reasonable expenses Seller expects to incur in order to have an item delivered to Buyer.


Shipping Confirmation

Sellers must enter shipping information for items that they sell in the Replay platform as soon as possible, including the name of the carrier transporting the item and the tracking number for the shipping label, if any. If Seller purchases a shipping label from Replay, the shipping confirmation is automatic and Seller does not need to take any further action.  If the item is shipped using a method other than a shipping label purchased from Replay, Seller must enter the name of the carrier used and the tracking information for the shipping label, if any, into the Replay platform and confirm that the item has been shipped.  If Seller does not enter this information, the net payment for the item will be subject to delay of up to 21days before it is released.


Shipping Labels

Replay has a shipping label feature that enables Sellers to purchase shipping labels from various third-party carriers directly on the platform.  Sellers who purchase shipping labels from us are charged at the time they purchase the shipping label.  Shipping label purchases cannot be cancelled or refunded once they have been paid. Seller agrees that any issues Seller has with a carrier’s shipping service is the fault of the carrier and Seller will not attempt to resolve a carrier related issue with Replay or attempt to seek any restitution from Replay for a carrier’s failure to perform.


If you purchase a shipping label from us, you are responsible for ensuring that the details of the shipment used to calculate the cost of the label are correct.  If a carrier completes the shipping services for a label you purchase from us and the details to create the label were not correct, our shipping label provider may charge us the difference in price between the price for the correct label and the price you paid (the “Shipping Label True-Up Charge”).  If we are charged a Shipping Label True-Up Charge for a shipping label purchased by you, we will charge you the Shipping Label True-Up Charge plus a 25% processing fee by sending you an invoice.  Please note that Shipping Label True-Up Charges may take up to four weeks to be received from the shipping carrier and then passed on to you.


Collection of True-Ups and Uncollected Transactions

We have the right to deduct Shipping Label True-Up Charges and any other unpaid fees owed by you from your future net payments from any other items you sell or to deliver an electronic invoice to the e-mail address associated with your User account for such amounts, which will be payable upon receipt.


Shipping and Handling Time, Delivery Confirmation and Tracking Number Requirements

Sellers must clearly and accurately specify when an item will be shipped in each item listing on the platform.  Sellers must ship items within the handling time stated in the listing. Sellers may not hold shipments until funds from net payments are released if that timeframe exceeds the handling time indicated in the listing.  We recommend using tracking and delivery confirmation to protect you if a Buyer claims an item wasn’t received and require that you use a shipping service that provides a tracking number anytime that the aggregate value of the items in a single shipment exceed $35.  For additional protection on high value items,we recommend that you use signature confirmation services.  



Shipping Issues

If there is any issue with a shipment including loss of items or damage to items, that occurs before the shipping carrier has marked a shipment delivered to Buyer, Seller must file a claim for reimbursement with the shipping carrier that was used and must provide a copy of the claim to Replay by creating a customer service ticket and attaching all documents evidencing the claim.  Replay does not bear any responsibility for any lost, damaged, or delayed shipments and Seller agrees to work directly with Buyer to resolve any issue that may arise due to a shipping carrier’s services.   Replay may provide to Buyer any claim information that you submit to us in a customer service ticket to help with communication of a shipping issue between Buyer and Seller.


Sales Tax and Government Imposed Fees

It is the responsibility of Seller to determine whether Seller needs to charge sales tax, as well as report and remit the sales tax collected to the appropriate taxing authority.  Sales tax rules are complicated and vary by jurisdiction and type of goods sold.  We recommend that you speak with a qualified tax adviser if you have any questions regarding your requirement to collect and remit sales tax.


If you determine that you are required to collect sales tax on your Replay sales to Buyers in certain locations, you are responsible for remitting the required amount for sales tax from the amount Buyer pays to you.  We recommend considering potential sales tax implications before deciding to sell on Replay. Replay’s platform has an optional feature that allows you to collect estimated sales tax from Buyer and a separate optional feature that can be selected to allow Replay to collect and remit sales taxes on your behalf by contracting with a third-party vendor that facilitates this process.  Use of Replay’s platform for collecting estimated sales tax does not create any obligation by Replay to pay taxes on your behalf.


Only estimated applicable federal, state, country, city, Value Added Tax (VAT), or equivalent taxes may be charged using Replay’s platform.


Chargebacks

Seller is responsible for the cost of any chargebacks that are initiated by Buyer that are related to items that Seller has sold.  If Buyer initiates a chargeback for an item that you sold to Buyer, you will be invoiced by Replay for the amount of the chargeback and this invoice will be due upon receipt.  Replay may also withhold the amount of the chargeback from any net payment owed to you for any other item sales.  Replay will file a dispute of the chargeback if we have any information that indicates that the chargeback may be invalid.  We will notify you as soon as possible if we receive a notice from a pay processing company or from PayPal that relates to an item that you have sold and you can submit any information that you believe would indicate that the chargeback is invalid.  If the pay processing company or bank determines that the chargeback was invalid and releases the funds back to Replay, we will in turn send to you the funds that you submitted via invoice or that were withheld from your net payments. If the pay processing company or bank determines that the chargeback is valid, you will forfeit any funds that you sent Replay for pursuant to a chargeback invoice or that Replay withheld from your net payments.  


Hold Backs

We may, in our sole discretion without prior notice, reserve an amount of the net proceeds of each item sold during exposure or potential exposure to a high frequency of refunds or chargebacks or following significant variations in your monthly sales volume, so as to ensure we have enough funds to meet potential refund and chargeback requests.  Should we be subject to, or have reasonable cause to believe that we may be exposed to any negative account balance, or any claims, fines, penalties, non-compliance charges, or additional fees levied against us by any of our third party providers or any legal authority due to your acts or omissions, or as a result of default, breach, or termination of the Replay User Agreement, policies, fraud, money laundering, illegal, unauthorized or improper actions of you and/or your customers, we may, in our sole discretion and without prior notice, hold back in reserve additional sums for such period as we deem necessary to secure and make whole our financial position.


Third-Party E-wallet and ACH Payment Providers

We use third parties to process payments and to payout funds to Sellers. These third-party companies include PayPal, Venmo, and Wells Fargo Bank.  If you sell items on Replay you agree to be bound by the terms and conditions of any third-party payout partners that we use to send you net payments.



Seller Standards and Rules

As a Seller, you’re expected to, among any other actions that will protect Buyers and the platform:


  • Promptly resolve Buyer issues;

  • Ship items on time, within your specified handling time;

  • Manage inventory;

  • Charge reasonable shipping and handling costs;

  • Specify shipping costs and handling time in the item listing;

  • Follow through on your return policy;

  • Respond (or assist a Moderator in your Community with responding) to Buyers’ questions promptly;

  • Be helpful, friendly, and professional throughout a transaction; and

  • Make sure each item is delivered to the Buyer as described in the listing.


Privacy and Protecting Personal Information

You are responsible for protecting personal information you receive or process and complying with all relevant legal requirements. This includes applicable data protection and privacy laws that govern the ways in which you can use Replay user information.  Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to Replay Users with whom Users you interact and compatible with this policy and the Replay User Agreement.


Minimum Transaction Defect Standard

To meet our minimum standard, only up to 2% of your Seller transactions may have one or more defects over the most recent evaluation period.  Defects include any item that is received by a Buyer that is not in the condition that was indicated in the item listing, regardless if this is due to your actions or the shipping carrier that you used to send the item


Sellers with 400 or more transactions over the past three months are evaluated based on the past three months and Sellers with fewer than 400 transactions are evaluated based on the past 12 months.


If you don’t meet our transaction defect standard, we may put limits on your selling activity or restrict you from selling items on Replay.  Buyers won’t see your defect rate.


Minimum Transaction Completion Standard

To meet our minimum standard, only up to 5% of your Seller transactions maybe uncompleted over the most recent evaluation period.  A transaction is considered to be uncompleted if Buyer has made a commitment to purchase your item through any method on the platform and the item is not paid for using the pay processing feature on the platform or the transaction is cancelled by you or Buyer.


Sellers with 400 or more transactions over the past three months are evaluated based on the past three months and Sellers with fewer than 400 transactions are evaluated based on the past twelve months.


If you don’t meet our transaction completion standard, we may put limits on your selling activity or restrict you from selling items on Replay.  Buyers won’t see your transaction completion rate.


Rules About Feedback

You are not allowed to contact a Buyer about any feedback Buyer has provided about you on the platform or make any posts, whether public or private, to any other User about feedback that has been left by a User about you.  If you disagree with feedback that has been provided on the platform by a Buyer, you can submit a customer service ticket with Replay and provide any information or explanation about the feedback that you believe makes the feedback inaccurate. Replay, in its sole discretion, will decide whether or not to remove feedback about you.



Reporting Policy Violations

If you want to report a policy violation:


  • First, read the applicable policy section of the Replay User Agreement and Policies that deals with the violation and make sure you believe the User that you are reporting has violated the policy.

  • If you still want to report a User, contact customer support by creating a customer support ticket that includes a detailed explanation of the policy violation and any relevant documents or screen shots that support the claim of a policy violation.

  •  Your report of a policy violation must be specific and must be submitted with the intent of addressing a known or suspected violation of our policy.

False reporting of policy violations can have serious consequences.  Sellers who falsely report another User for a policy violation may be subject to suspension or their account may be terminated.


To avoid any slowdown of an investigation into a policy violation by Replay, do not report the same policy violation more than once.  When we receive your report, we look at all of the circumstances, including the User’s history, before we decide whether to take action.  If we aren’t sure about something or can’t prove it with certainty, we may not take any action.  In addition, we will not discuss the results of an investigation with any User other than to let a User know that an investigation has been conducted.



Community Policy
Effective date: November 28, 2023

User Agreement

General

We want to maintain a safe, fair, and enjoyable platform where Communities can be used to facilitate communications and commerce between Users, including Buyers, Sellers, Moderators, and Community Owners.  If you are a Community Owner, we ask that you review and understand our policies, including the Replay Interactive Technologies User Agreement (the “User Agreement”), which incorporates these Community Owner policies (the “Community Owner Policies”) by reference, before you create a Community on the Replay platform.  By creating a Community on the Replay platform, you are agreeing to all our rules and policies in the User Agreement.  The terms utilized in the Community Owner Policies have the meanings ascribed to them in the User Agreement unless otherwise defined in the Community Owner Policies.  Any use of the words “you” and “your” in the Community Owner Policies is a reference to you as the Community Owner and any use of the words “us” “we” and “our” is a reference to Replay as the operator of the platform that is providing you the Services.


Becoming A Community Owner

Any User can become a Community Owner on the platform by using the Community creation tool in the platform or by submitting a customer service ticket request to have a new Community created.  If a User is creating a Community on behalf of a business or other legal entity, during the setup process User must indicate in the platform or the customer service ticket that the Community is owned by a business and User must (i) be authorized to enter into the User Agreement on behalf of the business and (ii) have authority to use any credit cards, bank accounts, or e-wallets belonging to the business that are needed to access or utilize our Services.  A User who is setting up a Community on behalf of a business must include the business name in the “Company” field available in the Community Owner’s User profile.  Each Community may have only a single User account that is set as the Community Owner and this User will be the only individual (or business if the Community was set up on behalf of a business)that will have any rights under the provisions of the Community Owner Policies.


Acknowledgement Regarding Marketplace Ownership and Activity

The Services may be used by a Community Owner to establish and run the Community Owner’s own independent online marketplace where Users in the Community Owner’s Community may be able to buy and sell items from each other.  Community Owners that use our Services agree that they are the owners and operators of any online marketplace that they establish and run on the platform and that Replay does not operate such marketplace, or any other marketplace on the platform (unless Replay is a Community Owner of a Community that operates a marketplace).  Community Owners are responsible to understand and abide by any local, state, federal or international regulations that may apply to operators of online marketplaces.  

Community Owner Selling Fees

A Community Owner can earn fees on the buying and selling activity that takes place in the Community Owner’s Community.  These fees are compensation from Users for the effort the Community Owner makes to establish and run a Community and to facilitate transactions between Users in the Community Owner’s Community.  A Community Owner can set the amount of fees the Community Owner will receive as a percentage of any Buyer Purchases by indicating the Community Owner selling fee (the “Community Owner Selling Fee”) in the platform.  The overall selling fee (the “Selling Fee”) that Seller pays on any transaction is based on the combination of the Community Owner Selling Fee and the fee charged by Replay as the provider of the platform used by Community Owner to facilitate the transaction between Buyer and Seller (the “Sales Technology Fee”). For more information on the rules for Selling Fees please go to the Seller Fees section of the Seller Policies. Selling Fees are charged on all transactions, including sales and purchases made by the Community Owner.  You will receive a monthly report of all transactions that take place in your Community, including transactions that do not complete or are refunded, including a calculation of your Community Owner Selling Fees.


Payment of Community Owner Selling Fees and Offsets

Community Owner Selling Fees are collected by Replay on behalf of the Community Owner when Buyer’s payment for an item sold by Seller in the Community Owner’s Community is received.  The total amount of the Community Owner Selling Fees for a calendar month, less any offsets, including for refunds, returns, chargebacks, or Offsets for Fraud (as that term is below defined), are distributed to the Community Owner on the 10th day of the following calendar month unless that day falls on a weekend or bank holiday, in which case the distribution is made on the next business day.  Distributions are made to the payout method for item sales indicated in the Community Owner’s profile.  For more information on payouts please go to the Payout Methods section of the Seller Policies.  If Replay incurs any financial loss due to its role in providing payment processing services for any Buyer  or Seller transactions in the Community Owner’s Community that is due to a User’s failure to perform any obligation set forth in the User Agreement, whether intentional or not, or due to a User’s bad faith use of the Services, the Community Owner agrees to assume 50% of the financial loss (the “Offset for Fraud”). Offsets for Fraud will be applied to the month during which Replay suffered the related loss; provided, however, the total amount of Offsets for Fraud for which the Community Owner is responsible in any calendar month is limited to the total amount of Community Owner Selling Fees earned by the Community Owner in that calendar month.


Appointment of Moderators and Responsibility For Moderator Actions

Moderator features are enabled in Community Owner User accounts because Community Owner User accounts are considered to be Moderator accounts.  Community Owners can use the member list view in the platform to assign any User in the Community as a Moderator.  A User account that has been assigned as a Moderator in a Community will have access to features that give the Moderator the ability to manage the membership of Users in the Community, control item listings that have been submitted to the shop or a live event by Users, control the ability of Users to make posts or participate in commerce activities, and delete posts or other content from the chat feature of the Community, among other Community management tools.  Moderators may only use these tools to help the Community Owner maintain a safe, fun, and engaging Community and must not abuse these tools in way that is unfair to Users or that harasses Users.  It is the Community Owner’s responsibility to monitor the actions of the Community Owner’s Moderators and to take any action necessary to stop or prevent Moderator activity that is prohibited by the User Agreement.


Removal of Moderators

If Replay determines, in its sole discretion, that a Moderator is using Moderator features in any way that is prohibited by the User Agreement and, therefore, impairing the quality of the Services for other Users, Replay can remove the Moderator assignment from that User’s account.



Responsibility For Users' Actions In Your Community

You are responsible for monitoring the actions (including posts and commerce activity) of Users in your Community to make sure that Users are not taking actions that are prohibited by the User Agreement.  You, or your Moderators, must contact Users who are violating the User Agreement and inform them that their actions are prohibited and otherwise make your best efforts to ensure they stop any prohibited behaviors or remove them from your Community.  Any User action that is in violation of a state or federal law should be reported to Replay immediately.  Any User action that could lead to financial loss by Replay or impair the integrity of the platform should also be reported to Replay immediately.  If a Community Owner exhibits a pattern of failing to report these types of User actions to Replay, or if the Community Owner is engaging in these types of actions, Replay may remove you as the Community Owner of your Community as described in the Removal of Community Owners section of the Community Owner Policies.  


Responsibility For Users' Personal Information

Community Owners have access to additional Personal Information of Users in their Communities as described in the User Privacy Policy. Community Owners should review the User Privacy Policy in detail to ensure they, and their Moderators, are following all of the policies.  If a Community Owner exhibits a pattern of violating the User Privacy Policy, Replay may remove you as the Community Owner of your Community as described in the Removal of Community Owners section of the Community Owner Policies.  


Removal of Users From Your Community

Community Owners may remove Users from their Communities at any time (except if Replay has initiated the process to potentially remove the Community Owner as described int he Community Owner Policies). Notwithstanding the foregoing, we encourage a “three strikes you are out”policy.  In almost all cases, Users should be given three chances to change their behavior for the better using the following system:


  • The first time User breaks a rule give User a warning by telling User that User has broken a rule.  Explain which rule User has broken and refer User to our Replay User Agreement.

  • The second time User breaks a rule (it doesn’t have to be the same rule each time) silence User for up to five minutes by using the mute feature in the platform.  Explain which rule User broke and provide User with a link to our Replay User Agreement.  When the five minutes is up remove User’s mute status.  

  • The third time User breaks a rule, remove User from your Community.  If User returns to the Community tell User which rule User broke and let User know the next time User breaks a rule you will ban User using the block feature in the platform that will permanently prevent User from joining your Community.  Again, send User a link to our Replay User Agreement.

  • If User breaks a rule a fourth time you should block User from your Community without any prior warning. Notwithstanding the foregoing “three strikes you are out” policy, if User takes an action that breaks a law, attempts to defraud another User or Replay, or does anything that would jeopardize the integrity of the platform, you must remove the User immediately and report the User and the prohibited activity that they have taken to Replay.



Removal of Community Owners

If a Community Owner violates a term of the User Agreement or the Community Owner Policies that states that the Community Owner may be removed for violation of that term,Replay may initiate the process to remove the Community Owner from owning Community Owner’s Community or deleting Community Owner’s Community from the platform.


Replay will take the following steps to remove a Community Owner:

  • The Community Owner will receive an e-mail from Replay informing Community Owner that ownership of Community Owner’s Community may be revoked and that Replay may install a new Community Owner that Replay chooses, in its sole discretion, due to one or more violations of the User Agreement or Community Owner Policies set forth in the e-mail.

  • The Community Owner will have seven (7) days to respond in writing with a description of actions that Community Owner has taken to eliminate ongoing violations or prevent future similar violations.

  • Replay will review the Community Owner’s response and monitor the Community for compliance and make a determination as to whether or not the Community Owner’s ownership of the Community will be removed.

  • Failure to respond to the initial e-mail sent by Replay or Replay’s determination, in its sole discretion, that the Community Owner’s response and related actions are insufficient to protect the integrity of the platform will result in the revocation of the Community Owner’s ownership of the Community and the Community Owner will have no further rights as a Community Owner.


Reporting Violations

If you want to report a policy violation:  

  • First, read the applicable policy section of the User Agreement and policies that deals with the violation and make sure you believe the User that you are reporting has violated the policy.

  • If you still want to report a User, contact customer support by creating a customer support ticket that includes a detailed explanation of the policy violation and any relevant documents or screen shots that support the claim of a policy violation.

  • Your report  of a policy violation must be specific and must be submitted with the intent of addressing a known or suspected violation of our policy.



False reporting of policy violations can have serious consequences.  Community Owners who falsely report another User for a policy violation may be subject to suspension, their account may be terminated, or they may be removed as the owner of their Community.  


To avoid any slowdown of an investigation into a policy violation by Replay, do not report the same policy violation more than once.  When we receive your report, we look at all of the circumstances, including the User’s history, before we decide whether to take action.  If we aren’t sure about something or can’t prove it with certainty, we may not take any action.  In addition, we will not discuss the results of an investigation with any User other than to let a User know that an investigation has been conducted.

Moderator Policies
Effective date: November 28, 2023

User Agreement

General

We want to maintain a safe, fair, and enjoyable marketplace for all of our users, including moderators, buyers, and sellers.  If you’re a moderator, we ask that you review and understand our policies, including the Replay User Agreement before you moderate an Replay virtual room (“Community”), including moderating the chat feed, Community membership, and any commerce activities.  By using our platform to moderate a Community you are agreeing to all of our rules and policies, including the Auxxit User Agreement.


What Is A Moderator

A moderator is a user of our platform who has been given moderator controls for a specific Community, which allow the user to control advanced features like deleting posts from the chat feed, approving or removing Community users, approving items for sale, launching commerce events, and posting on the Community bulletin board.


A primary moderator is a moderator who has been approved and identified by Auxxit in writing as the moderator of a Community who will receive an allocation of the fees we collect as an incentive to grow and maintain the Community and to increase the volume of item sales in that Community (the “Primary Moderator”).  Only one user can be designated as the Primary Moderator of a Community and only the Primary Moderator of the Community will receive an allocation of the fees we collect, as below described.


A Primary Moderator is responsible for any and all actions taken by other moderators in the Primary Moderator’s Community.


Moderator Fee Allocation

Primary Moderators of Communities will receive 25% of the “net selling fees” we collect for items sold in the Primary Moderator’s Community (the “Primary Moderator Fee Allocation”).  The Primary Moderator Fee Allocation is calculated on a monthly basis and will be paid to the Primary Moderator within 10 business days following the month for which the Primary Moderator Fee Allocation is earned.


In the event a Community is created for the purpose of participating in a specific short-term event, such as a virtual tradeshow or expo, Primary Moderators of such Communities will receive 20% of the “net selling fees” we collect for items sold in the Primary Moderator’s Community (the “Primary Moderator Expo Fee Allocation”).  The Primary Moderator Expo Fee Allocation is calculated on a monthly basis and will be paid to the Primary Moderator within 10 business days following the month for which the Primary Moderator Expo Fee Allocation is earned.


“Net selling fees” means selling fees actually collected by Replay from sales of items in the Primary Moderator’s Community, not including shipping and handling fees, less (i) all applicable state and federal sales, use, or other taxes and/or assessments and (ii) any uncollected billings, unapproved charges, chargebacks, and/or refunds.  Primary Moderators will not share in any other fees collected by us.



General Rules

It is your duty as a moderator to uphold our Replay Community Rules, be helpful and respectful to those in need (even the annoying users), answer questions when they are asked, set an example for other users in your Community, and protect the safety of all user’s personal information and private messages.


If a user in your Community attempts to sell something in violation of the Replay User Agreement, you must immediately remove the item from the Community and report the incident to Replay at hello@replay.com


As a moderator you may be privy to IP addresses and geographical IP queries (state, country and city names) if available, as well as chat transcripts.  This information may not be shared or transmitted to other users with the exception of other moderators in your Community.  You may not save or copy/paste transcripts and screen captures for anything other than reporting users or moderators who are breaking rules.  Any moderator found sharing information sent to someone in confidence through private chat messages, transmitting chat transcripts, saving chat transcripts and/or screenshots of personal data may be punishable by local/state and federal laws in accordance to the COPPA act.


Rules About Rule Breaking

It’s inevitable that someone will break the rules during your time as a moderator.  We encourage a three strikes you are out policy. In almost all cases, users should be given three chances to change their behavior for the better using the following system.




Rules About Feedback

You are not allowed abuse our feedback or reporting systems.  This means you can’t threaten to leave a user negative feedback or report negative activity if that user is following Auxxit Community Rules, but is posting chat or media items that you as a moderator feel are degrading the Community experience for other users.  You also can’t threaten to leave a user negative feedback or report negative activity if that user is following all policies in the User Agreement as a buyer or seller, but won’t do something that wasn’t promised in an original listing when conducting commerce activity.  This is called feedback extortion or reporting extortion and is against our policy, you should only use feedback or reporting tools when the user is clearly violating the User Agreement. However, you can remove and/or block a user from your Community for any reason at your discretion.


You are not permitted to leave feedback that:


Reporting Policy Violations

If you want to report a policy violation:


Reports of policy violations must be specific and you must submit them with the intent of addressing a known or suspected violation of our policy.


False reporting of policy violations can have serious consequences.  Moderators who falsely report unpaid items or other alleged violations of our User Agreement may be subject to suspension.


Report an alleged violation only once.  Multiple emails about the same alleged violation slow down our investigation.


When we receive your report, we look at all the circumstances, including the user’s history, before we decide whether to take action.  If we aren’t sure about something or can’t prove it with certainty, we may not take any action.  In addition, we won’t discuss the results of an investigation.